YOU ARE THE BOSS: BECOME THE MANAGER YOU WANT TO BE

THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership by Gregorio Uglioni

Episode notes

Are you truly the leader you want to be—or just reacting under pressure? In this powerful episode, Sabina Nawaz shares hard-earned insights from decades of coaching CEOs and writing her new book, You Are the Boss. Discover how to navigate leadership challenges and lead with intention, clarity, and care.

About the Guest

Sabina Nawaz is an elite executive coach who advises C-level executives and teams at Fortune 500 corporations, government agencies, nonprofit organizations, and academic institutions worldwide. Sabina gives dozens of keynotes, seminars, and conferences each year and teaches faculty at Northeastern and Drexel Universities. During her fourteen-year tenure at Microsoft, she transitioned from managing software development teams to leading the company’s executive development and succession planning efforts for over  ... 

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Keywords
customer experiencecustomer experience managementleadershipcustomer experience frameworkleadership advicesbusiness transformationcx leadershipcustomer experience best practicesleadership in the age of AIcustomer experience professionalleadership developmentleadership coachingfoundational leadershipself-care for leadersmicro habitsstress management
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